If you thought all the doom and gloom is in the news today, you might think that automation and the deployment of systems that support artificial intelligence at work will replace dozens of jobs around the world.
But management and technology experts Thomas Davenport and Stephen Miller argue that AI is not a job destroyer — no matter what other predictions might say. Yes, artificial intelligence and smart technology will take over some jobs, but this will provide workers with the ability to do more challenging and important work.
Tom and Stephen recently completed a book on this topic called Working with Artificial Intelligence: True Stories of Human-Machine CollaborationAnd the And I had the opportunity to talk to them about their predictions about the suitability of AI for the workplace of the future.
Here’s How Artificial Intelligence Increases Humans in the Workplace
When I asked Tom and Stephen about some examples of AI-enhanced work, they brought up several innovative examples.
Morgan Stanley’s wealth management business unit uses machine learning to make personalized investment predictions, similar to how Netflix uses predictive technology in the world of entertainment. Wealth managers who use the system are not only more productive, but also have happier and more satisfied clients.
The machine shop uses HoloLens mixed reality smart glasses and augmented reality to train operators how to use the machines. Stephen says, “This is a great example of how new technology is making it easier for newcomers to get a job.”
At the Jewel Changi shopping complex in Singapore, security teams are using artificial intelligence to analyze video and input from other sensors to identify situations that might require human security agents to follow up.
How will artificial intelligence affect the future of the workplace?
I asked Tom and Stephen about the general impact of AI in the future workplace, and they shared several important trends they see.
“People will need to embrace digital and smart technologies if they are to be successful in their jobs,” Tom said. “I worked with a radiologist in the Boston area who also has a Ph.D. in artificial intelligence. He kept saying, “The only radiologists who will lose their jobs to AI are those who refuse to work with AI.”
They were quick to point out that “adopting digital and smart technologies” does not mean that everyone should understand their mechanisms machine learning Or be able to build the foundation DevOps platforms. People simply need to understand how to use tools and understand how AI can help them do their work.
Tom also predicted that AI is unlikely to be able to compete with humans in understanding context — at least, not anytime soon. One of his favorite examples is the online personal design company StitchFix.
“AI helps create design recommendations for clients, but they also have human designers… The client sometimes sends notes about the context of their clothing needs. They’ll say, ‘I’m going to a wedding and my ex-boyfriend will be there’ and computers don’t understand that yet. Humans will be able to Choose an attractive dress for the woman to wear.
Tom and Stephen have discovered a number of cases where AI can take the first step in solving a problem, but the company still needs a human to put it together, review, revise and possibly go beyond the AI answers.
Stephen also mentions the fact that AI is only a small part of the massive changes that will occur in the workplace. “It takes a village to change the job with AI,” he says. “You need a lot of job roles across many different departments that have to be aligned and coordinated…these systems don’t happen overnight.”
AI doesn’t have to kill jobs – but businesses should be ready
As jobs increase, amplify, and transform, Stephen and Tom encourage companies to create thoughtful strategies about where technology is heading, and what kinds of skills and capabilities are needed.
Understanding the work digital workers will do, what humans must do, and how the two will relate will be key to maintaining a competitive advantage in the market of the future.
You can watch the full interview with Tom and Stephen over here: